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End User Experience (EUX) or Customer Experience is Key to Digital Experience
Announcing New Release 6.0
Delivering Impressive End User Experiences in Citrix Xen Upgrades – But not as an afterthought!
End User Experience (EUX) or Customer Experience is Key to Digital Experience
By: Colin Macnab, CEO
AppEnsure delivers Dynamic Demand Profiling to continuously optimize the Digital Experience. It is a common but unfortunate challenge for IT Ops and App Delivery teams; complaints of long delays and lack of availability of mission critical apps are reported (if[...] Read More
Announcing New Release 6.0
By: AppEnsure
AppEnsure is adding more new features upping the tool’s value with its latest release of the software, for end user centric application performance management in Citrix deployments. We are very pleased to announce Release 6.0, evolving the solution to address[...] Read More
Delivering Impressive End User Experiences in Citrix Xen Upgrades – But not as an afterthought!
By: Colin Macnab, CEO/Founder
Citrix XenApp and XenDesktop have been around for many years, delivering IT Ops an essential ability to centrally manage and control costs of App and VDI delivery. The move to a new architecture in Xen 6.X accelerated deployments and now[...] Read More
The End-User Experience Enigma: The Continuing Performance Puzzle Saga in Citrix Environments
By: Sri Chaganty, CTO/Founder
With over 400K customers, Citrix is defining the digital workspace that securely delivers Windows, Linux, web, SaaS apps, and full virtual desktops to any device, anywhere. Citrix administrators at all these customers are the frontline for addressing dissatisfied end users of[...] Read More
AppEnsure’s Service Level Driven Advantages over Citrix Insight/Director
By: Sri Chaganty, CTO/Founder
There has been much discussion about the new parameters that Insight/Director provide with ICA Round Trip Time (RTT). The general perception is that ICA RTT provides the end-to-end response time for applications or desktops delivered. This is NOT correct. Many[...] Read More
APM for Vendor Provided Business Critical Enterprise Applications
By: Sri Chaganty, CTO/Founder
Traditionally, Application Performance Management (APM) is usually associated with solutions that instrument application code. There are two fundamental limitations with such associations. If instrumenting the code is what APM is all about, then APM is applicable only to homegrown applications[...] Read More
The Importance of Baselining for End-User Experience Management
By: Sri Chaganty, CTO
If your business depends on mission-critical web or legacy applications, then monitoring how your end users interact with your applications is critical. The end users’ experience after pressing the ENTER key or clicking Submit might decide the bottom line of your enterprise. Most monitoring[...] Read More
AppEnsure – Independent Solution Review
By: Sri Chaganty, CTO
Pawel Serwan, organizer of Polish Citrix Users Group, IT enthusiast with a particular interest in Microsoft and Citrix technologies who is currently working as Citrix Administrator at Brown Brothers Harriman published an independent review of AppEnsure solution on his blog[...] Read More
Time is Money
By: Robin Lyon, Director of Analytics
Time is an important measurement of IT service, especially we use transaction time. Time is well understood and begins to answer some of the fuzzy questions such as slowness and what is performance. Of course there are other great[...] Read More
End-User Experience Management Podcast on DABCC Radio
By: AppEnsure
End-User Experience Management Podcast on DABCC Radio DABCC was founded by Douglas Brown on January 12, 1999 with one simple goal, to find and share the important news and support resources. Thus giving the IT Professional one location to find[...] Read More
Performance Stumbling Blocks in Desktop Virtualization
By: Reinhard Travnicek, Managing Director, X-Tech
This article talks about end-user expectations in terms of felt or experienced performance of applications or desktops delivered by technology which is called VDI, Desktop Virtualization, Remote Desktop, App Virtualization … you name it. There are a lot of marketing[...] Read More
Baseline Before You Jump
By: John Ward, Head of Sales
Even though you might feel like you understand your current application performance, you'll likely be surprised at what your real "normal" response times are when you start measuring them. If you're responsible for rolling out new versions of[...] Read More
Availability is NOT equal to Responsiveness
By: Robin Lyon, Director of Analytics
How many of us IT professionals have been in a meeting similar to this: The chairs of various departments throughout the company are sitting around a long table and are giving a monthly summary. IT presents that the applications, network[...] Read More
More of the same…
By: RK, Principal Architect
A few months ago, I was asking a potential customer about how his IT resolves their performance issues. I started the discussion with few questions. Then I asked him, “What do you look for when your end user complains about[...] Read More
Making Sense of Data – Operational Intelligence
By: Robin Lyon, Director of Analytics
IT has access to an amazing amount of data. Often we collect hundreds of data points on one server such as individual processor load, thread state, disk throughput both in and out etc. We then store this in a[...] Read More
Application Performance: Tired of Finger Pointing
By: Reinhard Travnicek, Managing Director, X-Tech
After more than 20 years of experience with Citrix application delivery I and most of my customers are getting tired to take the blame for sluggish application performance and finger pointing that goes every time there is an issue with[...] Read More
Are you Benefiting your End Users?
By: Brad Denniston, Senior Solutions Architect
When you are working in IT Operations, your customer is the person who sends a request. Think back to being in front of a bank cashier or at a checkout counter when you insert you card. What do you expect?[...] Read More
Are You Proud and Confident?
By: John Ward, Head of Sales
Over two decades ago, I began my sales career in the monitoring software industry. An infrastructure monitoring vendor I was with for over ten years, had the tag line, "Be the first to know." After all this time, I now[...] Read More
Trouble Ticket Heaven
By: Sri Chaganty, CTO
In our series Facts from the Field, #5 explains how AppEnsure helped a big customer close down what the Dir of IT Ops, Steve, calls “Trouble Ticket Heaven”, the place where the trouble tickets can[...] Read More
I Didn’t Do It!
By: John Ward, Head, Sales
For those of us with siblings, we know what it is like to be blamed for something we didn’t do. In the school classrooms of our youth, you also may remember getting blamed collectively for the trouble for a few[...] Read More
Great When Your Customer Says it Best
By: Colin Macnab, CEO
I was recently copied on an email from an executive of IT Operations at a top 10 US financial corporation. It was sent to his team to explain why he wanted them to start deploying AppEnsure. I liked it so[...] Read More
Facts from the Field #4: “IT Operations with Texas-Sized Grins”
By: Sri Chaganty, Founder and CTO
With almost 25,000 LinkedIn impressions of our Facts from the Field series so far, I am excited to keep the momentum going and to share one of my favorite facts from this past October. At AppEnsure, it’s customary to fill[...] Read More
Facts from the Field #3: The Wild Card – The Citrix End User
By: Sri Chaganty, COO & CTO/Founder
Our third post from our Facts from the Field series is from the healthcare industry and this time it’s a familiar story about Citrix users flooding the help desk with er, detailed, complaints such as “my computer is slow.” Our[...] Read More
Facts from the Field #2 – “I Love It when People Pick on Citrix.”
By: Sri Chaganty, COO & CTO/Founder
In the second installment of the Facts from the Field series, I wanted to reflect on a first in-person meeting with a Director of IT from “Company X” (who prefers to remain anonymous to protect the innocent.) She started our[...] Read More
VIDEO: Nie wieder “Mein Citrix ist so langsam!”
By: Steve
Hallo! A video discussing Application-Aware Infrastructure Performance Management and the AppEnsure solution is now available in German. This detailed presentation of the AppEnsure solution titled, Nie wieder "Mein Citrix ist so langsam!," discusses common challenges IT Operations face when supporting[...] Read More
Facts from the Field #1 – “It’s Where You Measure”
By: Sri Chaganty, Founder and CTO
As founder and CTO of a Silicon-Valley company, I feel fortunate to continually meet other technology-minded people solving real-world problems and some industry leaders who have greatly influenced my vision. In each meeting, I learn facts….valuable facts that I thought[...] Read More
Double-edged Sword of Human Competition
By: John Ward, Director of Sales
Double-edged Sword of Human Competition Competition amongst the human race benefits society by stretching ourselves outside, what many psychologists say is the paradigm we avoid the most, the fear of success. When we agree to compete, we flip to our[...] Read More
CTO DEMO Recording: Perfecting End User Experience in Citrix Environments
By: Steve
Recorded Webinar: Doug Brown, DABCC, and Sri Chaganty, AppEnsure CTO, discuss how IT Operations can utilize the AppEnsure solution when troubleshooting large, distributed Citrix environments -- especially when Citrix is wrongfully blamed. AppEnsure gives IT Operations the ability to[...] Read More
AppEnsure Wins Again!
By: Steve
AppEnsure Wins Again! For the second year in a row, AppEnsure has been chosen by AlwaysOn as one of the Global 100 Companies to Watch. As they say in Hollywood during the Oscars “It’s just an honor to be nominated.”[...] Read More
6 Key Points of ADDM Evaluation
By: Steve
Dennis Drogseth, VP at Enterprise Management Associates (EMA), has recently posted a three-part series on APMdigest discussing parts of his book, CMDB Systems: Making Change Work in the Age of Cloud and Agile. The third post is titled, 6 Key[...] Read More
Applications + Operations = Intelligence
By: Steve
When the two IT worlds of Operations and Applications meet, great business benefits can be achieved including increased revenue and improved end-user productivity. However, sometimes when the two are not properly integrated, it can have a negative effect on application[...] Read More
AppEnsure Feature: Automatic Application Discovery
By: Steve
Many Citrix users who try the AppEnsure solution say, “Wow! I had no idea those applications were running in my production environment. If I don’t know about them, how can I know how they are affecting other applications and resources?”[...] Read More
Webinar: Perfecting Application Performance in Citrix Environments
By: Steve
Webinar: Perfecting Application Performance in Citrix Environments On-Demand Recording Now Available Here Our Webinar presented by AppEnsure CTO Sri Chaganty focused on how IT Operations can utilize the AppEnsure solution when troubleshooting large, distributed Citrix environments -- especially when Citrix[...] Read More
New Use Case Video: Troubleshooting Citrix Environments
By: Steve
A new video discussing how IT Operations can utilize the AppEnsure solution when troubleshooting large, distributed Citrix environments is now available. Oftentimes, Citrix is wrongfully blamed when users experience slow response times. AppEnsure gives IT Operations the ability to stop[...] Read More
Feature Highlight: Dynamic Topology Mapping
By: Steve
When application delivery problems occur and end users are complaining, oftentimes the fingers start pointing to IT Operations. Let’s look at one feature, Dynamic Topology Mapping, of the AppEnsure solution that aids IT Operations in troubleshooting. AppEnsure helps IT Operations[...] Read More
AppEnsure Continues Quest to Bring Value to the Forefront
By: Steve
When planning to launch the new AppEnsure web site, I started with the basic question “What do visitors want?” My fellow AppEnsure team members (who are never shy in expressing themselves) all had immediate responses. The Sales team wanted contact[...] Read More
Next Generation Infrastructure #OnDemand14
By: Steve
Our CEO, Colin, was invited to speak on a panel by AlwaysOn at their annual summit, OnDemand 2014. The sessions title, Next Generation Infrastructure, is a broad subject but one that Colin has specific views and opinions. He is joined[...] Read More
A Logo for the Users
By: Steve
The constant question I ask myself throughout my work day is: Does this make sense for AppEnsure? Now that can simply be translated into: Does that make sense for AppEnsure users? because one of our company’s main philosophies is if[...] Read More
It’s Good To Be a Winner
By: Steve
At AppEnsure, we love winning awards! (Really though, who doesn’t?) This time we are in great company and it further validates the unique application performance solution we bring to IT Operations. AlwaysOn, the well-known Silicon Valley media company, has recognized[...] Read More
New Category Fulfills Wish List
By: Steve
Gartner analyst Jonah Kowall recently published a new report titled “How to Leverage Application-Aware Infrastructure Performance Monitoring to Simplify Root Cause Analysis” that discusses the emerging category of tools developed for IT Operations. The new category, Application-Aware Infrastructure Performance Monitoring[...] Read More
Datasheet: Managing XenApp & XenDesktop Performance
By: Steve
Here is a new AppEnsure document that discusses the new challenges IT operations face when managing the performance of XenApp and XenDesktop and the AppEnsure solution. Read the full document here: Managing the Performance of XenApp and XenDesktop Applications Read More
Monitoring VDI Requires Specific App Knowledge
By: Steve
As the dynamic world of managing and monitoring application performance continues to challenge IT operations, this latest blog post by Bernd Harzog of The Virtualization Practice describes the challenges from a VDI perspective, or rather, the end user’s perspective. His[...] Read More
DABCC Radio: Doug Brown Interviews AppEnsure
By: Steve
In the 204th episode of the popular Virtualization and Cloud Computing podcast, Douglas Brown of DABCC Radio interviews Colin L.M. Macnab, our co-founder & CEO at AppEnsure. Colin and Doug discuss why Colin built and founded the company, their application[...] Read More
AppEnsure Debuts as Value Leader
By: Steve
On the heals of our AppEnsure Free product announcement yesterday, we are happy to keep the good news rolling in the New Year. AppEnsure has been positioned as Value Leader in the Enterprise Management Associates (EMA) Application Discovery and Dependency[...] Read More
New Product for the New Year
By: Steve
It’s a brand new year and AppEnsure has a lot to announce in 2014. We are starting off the New Year by delivering a brand new product – AppEnsure Free – the first free product that measures and improves the[...] Read More
Can APM Become a Strategic Initiative?
By: AppEnsure
Sri Chaganty CTO Almost a 18 months ago, I started a discussion on Linkedin soliciting views on APM being viewed as a nice to have feature. The thread continued for couple of months and general agreement from vendors as well[...] Read More
AppEnsure General Availability Announced
By: AppEnsure
We are pleased to have recently announced the general availability of our application performance monitoring and management solution! AppEnsure is the first ever solution to automatically measure response time and throughput for all applications, including custom developed and purchased, in[...] Read More